The Crypto.com Visa Card offers a convenient way for users to convert and spend their crypto assets in the real world. However, like any financial service, you may occasionally run into issues with card functionality—whether it’s a failed transaction, a decline at checkout, or an unresponsive card. The good news is that most Crypto.com card issues can be resolved in just a few minutes with the right steps.
Here’s how to quickly troubleshoot and fix common Crypto.com card errors.
1. Make Sure There’s Enough Fiat Balance
While your crypto balance may appear high, the Visa card doesn’t use cryptocurrency directly—it uses fiat currency loaded through the Crypto.com App. Always ensure that you’ve topped up your card using fiat (e.g., USD, EUR) from your crypto wallet. To do this, go to the Card section of the app and select Top Up to move funds from your crypto wallet to the card.
2. Check Card Activation and Expiration
Before using your card, make sure it’s been activated in the app. You’ll find this option in the Card tab. If it’s not activated, you won’t be able to make any transactions. Additionally, always check the card’s expiration date. An expired card will automatically be declined at all merchants, requiring you to request a new one via the app.
If you’ve already activated your card and ensured it's not expired but still find your crypto.com card not working, the problem may be due to a temporary account lock or a syncing issue. In this case, try restarting the app or logging out and back in to refresh its settings.
3. Enable Online and International Usage
Crypto.com provides users with control over their card’s transaction capabilities, including toggles for online and international usage. If these are disabled, you may experience declined transactions when shopping online or while traveling. Head to the Card Settings in the app and confirm that both options are enabled if you're planning to use your card in such scenarios.
4. Confirm Merchant Compatibility
Not every business accepts prepaid Visa cards, which is the type issued by Crypto.com. Merchants such as certain airlines, car rental companies, and some online platforms may restrict prepaid card use. If your card works elsewhere but not at a specific vendor, this is likely the cause. Using a different payment method or speaking with the merchant may clarify the issue.
5. Verify KYC and Account Status
Crypto.com requires you to complete Know Your Customer (KYC) verification to access full account features. If your documents are outdated or invalid, certain services—including card use—may be limited. Navigate to the Settings section of the app, check your KYC status, and upload any missing or updated documents as needed.
6. Refresh the App or Reinstall It
If you suspect the app is not syncing properly or showing outdated information, first try closing and reopening it. If the issue persists, check for app updates in your device’s app store. Reinstalling the app can also help eliminate any software bugs or glitches that might be interfering with card functionality.
7. Contact Crypto.com Support
If you’ve tried all troubleshooting steps and still can’t resolve the issue, it’s time to contact support. You can access help via the app’s in-app chat feature or through the Help Center. For urgent card-related problems, you may want to call the crypto.com support numberlisted on their official website. Having your account ID and transaction details ready will help speed up the support process.
Conclusion
Fixing your Crypto.com card issues doesn’t have to be complicated. From verifying your balance and card settings to updating your KYC documents or reinstalling the app, most problems can be resolved quickly. By following the steps in this guide, you can get your card back to full functionality in just minutes and continue using your crypto with ease.
